Maintenance & Support
Reliable support long after launch day
Websites and software need regular care: security updates, backups, fixes and small improvements. Our maintenance plans keep your systems healthy and give you a dependable team to call when something needs attention.
The challenge
Business problems we solve
- No one to call when the website goes down
- Backups are not being taken — or never tested
- Small changes wait weeks for a developer
- Server and PHP versions are outdated
Our solution
How NETMAT approaches it
A clear monthly plan with defined response times, scheduled backups, security and version updates, monitoring and a bank of hours for changes and improvements.
What you gain
- Peace of mind
- Predictable monthly cost
- Faster response to issues
- Systems that stay secure and current
Features
What we deliver with Maintenance & Support
Bug fixes
Quick diagnosis and resolution of issues.
Security updates
Patches for server, PHP, libraries and code.
Backups
Scheduled file and database backups with restore checks.
Uptime monitoring
Alerts when your website or app is unavailable.
Content updates
Text, images, pages and banner changes on request.
Enhancements
Small new features and improvements each month.
Technologies we use
PHP
MySQL
Laravel
Apache- Linux
Development approach
Our process
Every maintenance & support project follows the same transparent, milestone-based process.
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01
Discover
We understand your business, users, current process and goals.
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02
Plan
We define features, architecture, milestones and a clear written scope.
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03
Design
We create user flows, wireframes and responsive interface designs.
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04
Develop
We build in iterations using the technologies that fit your project.
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05
Test
Functional, responsive, security and performance testing before release.
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06
Launch
We deploy to production, configure hosting, SSL, email and backups.
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07
Support
Maintenance, updates and continuous improvements after go-live.
FAQ
Maintenance & Support — common questions
Do you support websites you did not build?
Yes, after an initial audit to understand the codebase and hosting setup.
How quickly do you respond?
Response times are defined in each plan; critical issues are prioritised.
Is hosting included?
We can manage hosting on your behalf or work with your existing provider.
Related
Related services
Website Design
Responsive, brand-led websites that explain what you do clearly and turn visitors into enquiries.
Learn moreWebsite Development
Dynamic, database-driven websites with admin panels, integrations and secure lead capture.
Learn morePHP Development
Core PHP development, legacy upgrades and performance fixes by an experienced PHP team.
Learn moreDiscuss your requirement
Talk to our experts about Maintenance & Support
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